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    Shipping & Delivery

    Yes, it's true! We offer worldwide shipping, and the best part is that it's completely FREE on orders over $49.

    Orders under $49 are only $4.99 worldwide.

    Order processing typically takes 1-2 business days, regardless of the chosen shipping option at checkout. We ship from Monday to Friday, excluding weekends and holidays, and we do not offer Saturday delivery. Please allow up to 2 business days for order processing. For instance, if you place an order on Monday, it should ship on Tuesday or Wednesday. Once your order is shipped, you will receive a confirmation email with a tracking link. This shipping confirmation email may take up to 48 hours to arrive. Please note that we are not responsible for any carrier-related delays.

    If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to carefully review their shipping and billing information before completing their order to prevent potential delays.

    Your package may or may not require a signature for delivery. Most packages are typically left in the mailbox or at the front door of the address provided. However, the delivery courier will determine whether it's safe to leave the package in the open. If they consider it unsafe, they will either hold the package at a local post office or schedule another delivery. We recommend providing a shipping address where someone will be available to accept the package, such as a work address or a friend's address.

    Here's an estimated shipping time for different destinations:

    • Germany 4-10 business days
    • USA: 4-10 business days
    • UK: 4-10 business days
    • Europe: 5-12 business days
    • Canada: 6-18 business days
    • Australia: 4-14 business days
    • New Zealand: 4-14 business days
    • Rest of the world: 4-20 business days

    While we strive to dispatch orders within a maximum of 48 hours, please allow up to 3-5 business days during peak periods.

    Please note that shipping time does not account for clearance/customs delays, if applicable, as well as the standard processing and fulfillment time (1-5 business days). The shipping time is an estimate based on our delivery history of over 25,000 orders.

    You will receive a confirmation email when your order is processed, sent to the email address provided at checkout, which can take up to 48 hours. A second email will be sent once your order has shipped, including your tracking number and a link to track your package's journey. If there are any issues with your tracking number or package delivery, please contact the courier directly before reaching out to us. Please allow 1-4 days for tracking information to appear. In rare cases, the tracking information may not update, but you will still receive your order. If you experience any issues after the estimated delivery time, please contact us at

    International customers are responsible for paying any applicable inbound duties, taxes, and other fees as determined by your local Customs authority. These fees are paid to your local carrier or government and are not collected by PetsTastic, so they cannot be refunded.

    By placing an order with PetsTastic, you are responsible for the cost of return shipping to PetsTastic. Please refer to our refunds and exchange policy for more information on how to refund your orders.

    30-Day Money-Back Guarantee

    Not satisfied? Return to us within 30 days.

    Free Premium Shipping

    Free shipping & returns on orders over $50

    24/7 Customer Support

    Any questions? Our team is happy to help at