General

1. Where do I enter the discount code?
   You can enter the discount code from the checkout page.

2. Why was my discount code not accepted?
   Discount codes are valid for full-priced items and cannot be used on sale items, non-branded PetsTastic items, or in conjunction with other codes or promotional offers unless stated. If you're having trouble using your code, please email our customer service team at info@petstastic.com.

3. How do I unsubscribe from emails?
   You can unsubscribe from our emails by clicking the unsubscribe button in the footer of every email.

Shipping

1. I made a mistake on my shipping address, can I change it?
   Generally, you can change your shipping address within 24 hours. Contact us immediately with your order number and the correct address. We'll do our best to make the requested changes. If your order has already been dispatched, please contact the postal service.

2. Will I get a tracking number after making an order?
   Yes, all orders come with a tracking number. You'll receive an email with the tracking number once your order is shipped.

3. How do I track my order?
   You can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with your tracking number or package delivery, contact the courier directly. It may take 1-4 days for tracking information to update.

4. My tracking information shows my package was delivered, but I haven't received it. What do I do?
   Check your shipping address, contact household members and neighbors, check your mailbox, and safe drop areas. If you're in an apartment building or business, contact the security, front desk, or mailroom. If you've done all of these and still haven't received your package, contact us.

5. I think my package was lost or stolen. What do I do now?
   PetsTastic is not responsible for lost or stolen packages. The carrier will determine if your order can be left in a safe place at your delivery address.

6. How long does shipping take?
   Shipping times vary depending on the shipping method and address. Please refer to our shipping page for more details.

7. Can I ship products to an address different from my billing address?
   Yes, you can. During checkout, provide the shipping address and billing address as needed.

Order

1. How do I place an order online?
   Follow these steps on the product page: add items to your cart, click "Checkout," enter your details, and complete your order. You'll receive a confirmation email.

2. Can I buy multiple products in a single order?
   Yes, add all the products you want to your cart and proceed to checkout.

3. Can I cancel my order?
   Once an order is placed, it cannot be canceled. Please review your items carefully before completing your order.

4. My order is partly fulfilled. What does this mean?
   This means different items from your order may have shipped from different locations or have delays due to various reasons.

5. I received an email saying that I have to verify my order details. What does this mean?
   We may request verification of your order details if there's a potential risk of fraud. Respond to the email for verification.

6. Will I receive my items in one package?
   Items from the same order may be shipped in separate packages for quality and logistical reasons.

Payment

1. I recently purchased an item online, and now it's discounted. Can I get the discounted price?
   No, orders placed before promotions are not eligible for new discounts. We reserve the right to cancel orders due to unauthorized or ineligible use of the offer.

2. What payment methods do you accept?
   We accept major credit cards (Visa, Mastercard, Visa Debit, American Express, Discover, Diners) and PayPal. Amazon Payment is not currently accepted.

3. When will my credit card be charged?
   Your credit card will be charged once your order is processed to ship.

4. What if my credit card is denied?
   Check if the information you provided matches your credit card details. Verify with your bank if there are daily withdrawal limits on your card.

5. What steps does PetsTastic take to prevent credit card fraud?
   PetsTastic uses secure payment processing and monitors transactions for suspicious activity. We may request identity documents for verification.

6. What if my credit card was charged multiple times?
   Multiple pending charges will drop off in a few business days. Contact your bank if you have further questions.

7. I haven't received my refund yet. Why is that?
   Refunds may take some time to appear in your bank account. Contact your credit card company and bank if needed.

8. What currency is used when I place my order?
   Prices on the website are in the currency you choose. All final checkouts are in Euros (€). Exchange rates are determined by your bank for international orders.

If you have more questions, visit our help center or contact our team.

How can we help?

If you have more questions or need further assistance, you can visit our help center for more information. If you'd like to get in touch with us, don't hesitate to contact our team, and we'll be happy to assist you.