For all other products purchased through our website, we're pleased to provide refunds and exchanges within 100 days of receiving the products.
Here are some frequently asked questions (FAQ) related to our return policy:
What is the refund period? If you are unsatisfied with your purchase for any reason, you can request a refund within 100 days of the purchase date.
I received damaged, defective, or the wrong item(s). What should I do? If you receive damaged, defective, or incorrect items, please contact us within 100 days from the delivery date. Be sure to specify the issue and provide a picture of the packaging with a clear tracking number, along with a picture of the received product. Our Online Exchange Department will review your complaint and offer options, including returning the defective products for a replacement or a gift card. We will send a replacement of the original item(s) you purchased at no additional cost, provided the merchandise is available.
When will I receive my refund? A full refund will be issued to the original payment method once we have received, inspected, and confirmed that the returned products are complete. After sending the package back, all customers must contact us and provide tracking information for us to process the refund.
Please note that most financial institutions typically take 3-5 business days to process the refund, though it may take longer. We recommend allowing up to 7 business days for your financial institution to reflect the refund on your statement before reaching out to us. If you need further assistance, we suggest contacting your credit card provider.
How may I contact you? You can reach us via email at info@petstastic.com. The PetsTastic Support team is available Monday through Friday from 9 am to 5 pm EST. When contacting us, please include your order number and product details in the email. We always guarantee a response within 24 hours and are here to assist you!"